Privacy Policy
How Good Game Vault collects, uses, and protects your personal information.
1. Introduction
Good Game Vault ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to that information when you use ggamev.com.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Information you provide to us:
- Name, email address, and account credentials when you register.
- Billing information (processed and held securely by Stripe — Good Game Vault does not store your card details).
- Communications you send to our support team.
Information collected automatically:
- IP address and approximate location (used to detect your region and display region-appropriate products).
- Browser type, device type, and operating system.
- Pages visited, time spent on pages, and referring URLs.
- Cookies and similar tracking technologies (see Section 6).
3. How We Use Your Information
We use your information to:
- Process your orders and deliver keys to your Vault.
- Detect your region to surface compatible products and display appropriate region warnings.
- Maintain and secure your account.
- Respond to support requests and resolve disputes.
- Send transactional emails (order confirmations, support replies).
- Improve our platform, detect fraud, and ensure security.
- Comply with applicable legal obligations.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Payment Information
All payment processing is handled by Stripe. Good Game Vault does not receive, store, or have access to your full card number, CVV, or banking details. Stripe's privacy practices are governed by their own Privacy Policy, available at stripe.com/privacy.
5. Sharing Your Information
We may share your information only in the following circumstances:
- Service providers — Third-party services that help us operate our platform (e.g., Stripe for payments, hosting providers), who are contractually obligated to protect your data.
- Legal compliance — If required by law, court order, or to protect the rights and safety of Good Game Vault or others.
- Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
6. Cookies
We use cookies and similar technologies to improve your experience on our platform. Cookies help us:
- Keep you logged in to your account (essential session cookie).
- Remember your preferences, including acknowledging this notice.
- Analyze how our site is used to improve performance (when enabled).
Essential cookies are required for Vault sign-in and checkout. You can control other cookie settings through your browser. Disabling essential cookies may prevent you from signing in or completing a purchase. See also the storefront cookie notice.
7. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data.
- Object to or restrict certain processing of your data.
To exercise any of these rights, contact us at support@ggamev.com.
9. Security
We implement industry-standard security measures to protect your information. However, no method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
10. Children's Privacy
Good Game Vault is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to remove it.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this policy periodically.
12. Contact
For any privacy-related questions or requests, please contact us at support@ggamev.com.